SkillUp Interviews

Privacy Policy

This Privacy Policy describes how SkillUp Interviews Pty Ltd ("SkillUp Interviews," "we," "us," or "our") collects, uses, and shares personal information of users of our website, www.skillupinterviews.com.au (the "Site"). This policy applies to all who visit or use our Site, courses, and services. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

An illustration of a padlock with a keyhole, representing data privacy and security.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and professional background. We collect this information when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
  • Payment Information: When you purchase courses or services from us, we collect payment information such as your credit card number or other financial account information. This information is processed securely by our payment processor and is not stored on our servers.
  • Usage Data: We collect information about how you use our Site and services, including your browsing history, search queries, and interactions with our content. This data is collected through cookies, log files, and other tracking technologies.
  • Device Information: We collect information about the device you use to access our Site, including your IP address, browser type, operating system, and device identifiers.
  • Communications: We retain copies of any communications you send to us, including emails and chat logs.
  • Survey Data: From time to time, we may invite you to participate in surveys to help us improve our services. Participation is voluntary, and any information you provide will be treated in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve the quality of our services.
  • Communicating with You: We use your contact information to send you important updates, newsletters, promotional offers, and respond to your inquiries.
  • Processing Payments: We use your payment information to process your purchases and provide you with receipts.
  • Analyzing Usage: We use usage data to analyze how our Site and services are used, identify trends, and optimize our content and marketing efforts.
  • Preventing Fraud: We use your information to detect and prevent fraud, abuse, and other illegal activities.
  • Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
  • Personalization: We analyze your usage data and preferences to personalize your experience on our Site, recommending courses and content that may be of interest to you.
  • Research and Development: We may use aggregated and anonymized data for research and development purposes to improve our services and develop new features.

3. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Business Partners: We may share information with our business partners to offer joint products or services, or to provide you with special promotions. We will only do this with your consent.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Affiliates: We may share your information with our affiliated companies, but only for purposes consistent with this Privacy Policy.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will provide notice if your information is transferred and becomes subject to a different privacy policy.

4. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Privacy Officer at privacy@skillupinterviews.com.au . We will respond to your request within a reasonable timeframe, typically within 30 days.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Employee Training: We train our employees on data privacy and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Personalize your experience: We use cookies to remember your preferences and settings.
  • Analyze usage: We use cookies to track how you use our Site and identify areas for improvement.
  • Target advertising: We use cookies to show you relevant advertisements on our Site and other websites.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. However, please note that disabling cookies may affect your ability to use certain features of our Site. For more information, please see our Cookies Policy .

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.

9. Children's Privacy

Our Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@skillupinterviews.com.au . If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. Your continued use of our Site after the Effective Date constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer
SkillUp Interviews Pty Ltd
Level 10, 500 Collins Street
Melbourne VIC 3000, Australia
Phone: +61 510493200
Email: privacy@skillupinterviews.com.au

We take your privacy seriously and will do our best to address any concerns you may have. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).